How can we help you?

So easily! You can send us an email at support@darkmusethreads.com. Or submit a contact request. We reply to emails within 24 hours. 

At this point we cannot offer service via phone call. We'll update this page should there be any changes!

Wash your clothes inside out. Always choose the shortest cycle that will get the clothes clean. For top-loading machines add the detergent first and some water, and then your clothes. Avoid overfilling your machines. Wash similar items together. Use the coldest setting your washing machine offers if instructed to wash in a machine. Tumble dry your clothes on the lowest setting on your machine or better yet hang dry. Use dryer balls and ensure that your lint trap is clean. Do not use any fabric softener, as this can damage your clothes.

Shrinking - For Cotton:

Fill a large sink with lukewarm water and 2-3 tablespoons of hair conditioner. You'll want to let the garment soak for 30 minutes or longer. Then wring it out and put it on a flat surface (like a countertop or table) stretching them and using something to hold them down (mugs and jars work great for this) and let them dry fully. You can also put the garment on while still damp. Either method will relax the fibers. Once dry, you can take an iron to them on a low setting and they are good to go. You'll want to avoid putting them in the dryer in future washes and hang to dry.

Fading:

Garments fade for a variety of reasons but the sun is the most common source of fading. Garment Dyed items will also fade naturally and is intended. 

Smell:

If your garment has developed a bit of a funk and is washable, use the normal method you would use to wash the garment but add 1 cup of vinegar without detergent and hang to dry. There shouldn’t be a vinegar after smell but if you’re still smelling it once the garment is fully dry, give it another wash without the vinegar and your clothes are funk free. 

Wear and tear is the expected deterioration that is a result of wearing and caring for the product. While we select our products with quality and durability in mind, every product has an expected lifetime. The expected lifetime of a product will differ by category, how often you use the product, how you care for it, etc.

If one of our products wears out before its expected time, please reach out to us at support@darkmusethreads.com. 

We only use two shirt styles.

Classic:  Bella+Canvas 3001

Premium:  Comfort Colors 1717

Bella+Canvas 3001: The Refined Classic

The Bella+Canvas 3001 represents a perfect blend of comfort, style, and environmental consciousness.

Note:  The fit on this shirt is slightly tapered.  For most people, this will not require a size adjustment.  However, if you prefer a more loose fit, you may want to go a size up.  Make sure to check the size guide and adjust your size selection accordingly.

Its key quality attributes:

Superior Material Processing:

This shirt is crafted from 100% Airlume combed and ring-spun cotton, a specialized process that removes 2.5 times more impurities from the cotton fibers than standard methods. This refinement is what gives the shirt its exceptional softness against the skin.

Structural Integrity:

The side-seamed construction provides a more refined fit while simultaneously improving durability and shape retention. The shoulder-to-shoulder taping prevents stretching over time—a quality detail that demonstrates attention to longevity.

Precision Manufacturing:

At 4.2 oz/yd² (142 g/m²), the fabric weight strikes an ideal balance between substantial feel and breathable comfort. The pre-shrunk nature eliminates the common consumer frustration of size changes after washing.

Ethical Production Credentials:

Bella+Canvas maintains WRAP certification (Worldwide Responsible Accredited Production) throughout their supply chain, ensuring ethical manufacturing practices from raw materials to finished products. Their code of conduct exceeds Fair Labor Association standards.

Comfort Colors 1717: The Artisanal Vintage Experience

The Comfort Colors shirt offers a distinctly different but equally compelling story:

Authentic Vintage Feel:

Unlike competitors that simulate a worn-in appearance, Comfort Colors achieves their signature lived-in comfort through actual garment dyeing—coloring the assembled shirt rather than the raw fabric. This process creates a genuinely broken-in feel from the first wear without the typical shrinkage concerns.

Premium American Materials:

Made with 100% USA-grown ring-spun cotton, this shirt represents domestic quality and reduced transportation carbon footprint. The heavier 6.1 oz weight provides substantial durability while maintaining exceptional comfort.

Environmental Manufacturing Innovations:

Their proprietary "Pigment Pure" process uses 3x less water, 40% less processing time, less energy, and zero salt compared to conventional dyeing methods.

Distinctive Comfort Engineering:

The relaxed, slightly boxy fit has been deliberately designed to enhance comfort rather than following trends toward overly fitted styles. The garment washing process creates a level of softness that truly mimics a long-owned favorite shirt.

Thank you for shopping with Dark Muse Threads! Each item in our store is custom-made just for you through our print-on-demand process. Because of this, we do not accept returns or exchanges, but we proudly offer a 90-Day Satisfaction Guarantee to ensure you have the best possible experience with our products.

We accept all major credit cards as well as PayPal, Shop Pay, Apple Pay, GPay and Venmo. Only one method of payment is accepted at checkout.

We use a variety of carriers, though most often USPS First Class Mail.

• All products are made to order to ensure high-quality and unique designs.
• Please review product photos and store policies/FAQ for additional details before purchasing.
• Orders typically take 1-3 business days to process before shipping.

• Once processed, orders are shipped via our trusted carriers.
• Standard shipping typically takes 3-5 business days within the U.S.

• While we strive to meet our estimated delivery times, shipping delays may occasionally occur due to carrier issues, weather conditions, or high-demand periods.
• If your order is delayed beyond the estimated timeframe, feel free to contact us at support@darkmusethreads.com, and we’ll do our best to assist.

Finally, a heads up. We require signature for orders over $750 for your security and ours.

‘Pre-shipment’ from USPS, ‘Pending’ from FedEx, and ‘Shipment ready for UPS’ from UPS has, unfortunately, become standard statuses even after a package has been handed off to the courier. Often in these situations the package is moving through the system, but has missed a scan. So don't fret, you should still be getting your order.

In many cases, the tracking information will be updated within 72 hours, but if you do not see an update in the tracking or delivery within 5 business days from the time you receive your shipment confirmation email, please reach out to us so we can assist.

We all change our mind sometimes. If you've submitted an order online that hasn't shipped yet and you wish to modify or cancel the order, please contact us here so we can help.

If you'd like to make a change - such as request a different size, adjust your shipping address, or cancel your order - please reach out to us right away. We’ll do our best to help but we can’t guarantee any order changes or updates once the order has been placed.

Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. That shipping receipt will also contain the tracking number with a link to track your order.

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

All orders are shipped domestic US using ground shipping. We use a variety of carriers, though most often USPS First Class postage. 

Please allow 2-5 business days to fulfill an order and issue a tracking number. Shipping updates can take the carrier 3-5 days. Once you receive your tracking number via email and the status is no longer "pre-shipping", you should expect your package within 2-4 business days.

Finally, a heads up. We require signature for orders over $500 for your security and ours.

At this time, we only ship to the US market. If this policy changes, we will update it here.

Yes.  Orders for more than 50 of the same item, qualify for bulk discounts.  Please contact us with your request and we can provide you with the discount amount. 

Please be sure to place the words "BULK DISCOUNT" at the beginning of your comments so we can expedite your request.

If we do, we usually announce them on our home page. If you're unsure you're always welcome to email us to confirm. If you want to be the first to know about exclusive launches, products & collaborations sign up here.

Yes!  We are happy to discuss any customized orders with you.  Please contact us with the details.

Yes!  We would love to partner with you to create your perfect designs.  Contact us with the details.

We would love to hear your ideas!  Contact us here.