Orders & Shipping

Q: How is shipping calculated?

Shipping Rates Free Shipping on Orders $75+ Orders of $75 or more ship free within the U.S. No code needed — it applies automatically at checkout. Flat Rate Under $75 Orders under $75 ship for a flat $4.86, regardless of how many items are in your cart. How the Threshold Works Discount codes stack with free shipping, but the $75 threshold is measured against your subtotal after the code is applied. For example, an $85 subtotal ships free; apply a 20% off code and the subtotal becomes $68, which is under $75, so the $4.86 flat rate applies. To keep free shipping with a 20% code, you'd need about $94 before the discount. Where We Ship We ship to U.S. addresses only. We do not ship internationally. Production and Delivery Times For production times, delivery windows, and order tracking, see our Shipping Policy . Questions about shipping charges? Contact us at support@darkmusethreads.com .

Q: Can I cancel or change my order?

Email us right away at support@darkmusethreads.com . Orders move into production quickly, so we can only make changes if we catch it before that happens. Once production starts, we can't modify or cancel.

Q: I accidentally entered the wrong shipping address. How can I correct it?

Email us right away at support@darkmusethreads.com . Orders move into production quickly, so we can only make changes if we catch it before that happens. Once production starts, we can't modify or cancel.

What forms of payment do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. We can only process one payment method per order.

How is shipping calculated?

Shipping Rates

Free Shipping on Orders $75+

Orders of $75 or more ship free within the U.S. No code needed — it applies automatically at checkout.

Flat Rate Under $75

Orders under $75 ship for a flat $4.86, regardless of how many items are in your cart.

How the Threshold Works

Discount codes stack with free shipping, but the $75 threshold is measured against your subtotal after the code is applied.

For example, an $85 subtotal ships free; apply a 20% off code and the subtotal becomes $68, which is under $75, so the $4.86 flat rate applies.

To keep free shipping with a 20% code, you'd need about $94 before the discount.

Where We Ship

We ship to U.S. addresses only. We do not ship internationally.

Production and Delivery Times

For production times, delivery windows, and order tracking, see our Shipping Policy.

Questions about shipping charges? Contact us at support@darkmusethreads.com.

How long is shipping?

Production 1–3 business days, then shipping 3–5 business days (US, Mon–Fri, excludes holidays).

Alaska, Hawaii, Puerto Rico, and APO/FPO addresses ship at the same rates but can take longer. Allow up to 15 days from order date.

Delays beyond that → contact support@darkmusethreads.com.

Orders over $750 require signature confirmation.

Why does my tracking information show "pre-shipment"?

Your package has been handed off to the carrier but missed a scan. It's moving through the system; tracking typically updates within 72 hours.

If tracking doesn't update or your order doesn't arrive within 5 business days of your shipping confirmation, contact us at support@darkmusethreads.com.

Can I cancel or change my order?

Email us right away at support@darkmusethreads.com.

Orders move into production quickly, so we can only make changes if we catch it before that happens.

Once production starts, we can't modify or cancel.

How do I track my order?

You'll receive a shipping confirmation email with tracking information when your order ships. You can also check your order status anytime by logging into your account.